All our Terms and Conditions Cervezas Canarias

All our Terms and Conditions

Age Restriction

You must be aged 18 or older to buy alcohol. By placing an order with us online you are confirming you are aged 18 or older. It is an offence to sell alcohol to anyone under the age of 18.

If you are buying alcohol for someone else the recipient must also be aged 18 or older.

Deliveries must be signed for by a person aged 18 or older. If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.



Our privacy policy is based on the European Union Regulation General Data Protection (GDPR) (EU) 2016/679. Detailed information about GDPR is found on their official website: https://ec.europa.eu/info/law/law-topic/data-protection_en

We as a company are working to secure and keep your integrity and personal data safe when using our digital platforms and our Webshop. To be updated with the latest information, please have a look now and then, to ensure that you are getting all correct information.

Text and site edit: 14th of november 2020

Cervezas Canarias/Sol Viento Agua Y Altas Montañas S.L
Avda. Punta Tenefe n° 37
35119 Pozo Izquierdo
Palma (Las) España

Company register: Registro Mercantil Las Palmas 25/6 2014
Company registration number: B76193184
VAT registration number: ESB76193184

Our domain names are: cervezascanarias.es and:
www.craftbeerelhierro.com

www.craftbeerlanzarote.com

www.craftbeerfuerteventura.com

www.craftbeertenerife.com

www.craftbeergrancanaria.com

www.craftbeerlapalma.com

www.craftbeerlagomera.com

www.craftbeerlagraciosa.com

www.craftbeercanaryislands.com

www.cervezascanarias.com

www.cervezascanarias.store

www.cervezascanarias.beer

www.cervezascanarias.org

www.cervezascanarias.tienda

www.cervezaartesanalelhierro.es

www.cervezaartesanallanzarote.es

www.cervezaartesanalfuerteventura.es

www.cervezaartesanaltenerife.es

www.cervezaartesanalgrancanaria.es

www.cervezaartesanallapalma.es

www.cervezaartesanallagomera.es

www.cervezaartesanallagraciosa.es

www.cervezaartesanalislascanarias.es

WHICH DATA WE STORE AND HOW WE USE IT
Cervezas Canarias collects customer personal data in order to deliver a smooth and safe service for customers. We collect data for the following reasons:

To be able to complete purchases (both for deliveries and through choice of payment).
When creating an account at cervezascanarias.es
Through contact with our customer service team
Through analytics for a user-friendly experience.
This data may include your name, delivery and billing address, email address, contact numbers and specific purchase details.

See more information how and why below, under attachment A.

WHO CAN ACCESS YOUR PERSONAL DATA?
We will never pass on, sell or swap your data for any purpose to third parties outside the company. Your data may be shared within the Cervezas Canarias. We are also working with consultants, but we do have an agreement which says that the personal data will be protected and handled securely. For more information about who we are working with, please contact Cervezas Canarias.

ON WHAT TERMS ARE WE STORING YOUR PERSONAL DATA?
Regarding the European law, we have collected where and why the information is collected under attachment A.
We are storing personal data maximum 60 months.

HOW DO WE GET YOUR CONSENT TO USE AND STORE YOUR DATA?
The information collected when placing an order is based on legal requirements. You also have to accept the terms and conditions when you are placing an order at cervezascanarias.es.

When you provide your personal information by signing up for our newsletters or contacting our customer service team, you need to give your consent for collecting and using this data for that specific reason only.

YOUR RIGHT TO WITHDRAW YOUR CONSENT
You have the right to withdraw your consent of any personal data processed by Cervezas Canarias at any time, but if you are in following situations we won’t be able to deliver our service:

You have an ongoing issue with our customer service.
You have placed an order which has not yet been processed and shipped.
You have made a purchase that you want to return.
For all business made, we will keep your personal data in connection to your transaction for bookkeeping purposes.


SECURITY
In order to keep your personal information safe, we take responsible precautions and follow the industry practices to make sure that your information is protected.

Personal data is not transferred to third parties apart from:

Authorities on statutory grounds. We are required to pass on your personal information to third parties when applicable law requires so. For example, sending information to authorities for the sole purpose of tracking criminal activities and/ or protecting public security.
Authorized partners that needs specific information in order to complete your purchase.
We transfer data to the following partners:

Logistic partners for delivery
Payment partners for payment
IT partners, with whom we need to run our services, such as hosting partners and customer service software

COOKIES
We use cookies when you visit our site. There are four main types of cookies – how and why we use them is listed below:

Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to cart”.

Site analytics cookies – these cookies allow us to measure and analyze how our customers use the site, to improve both its functionality and your shopping experience.

Customer preference cookies – when you are browsing or shopping on cervezascanarias.es, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as smooth as possible, and more personal to you.

Targeting or advertising cookies – these cookies are used to deliver ads relevant to you online and on your social media channels. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at:

https://www.aepd.es/sites/default/files/2019-12/guia-cookies-en_0.pdf

Changes of our privacy policy can be made with an “edit page date”. In the future this will be published on this page and/or our terms & conditions page. If any urgent information needs to reach out, we will contact you directly by email.

ATTACHMENT.A
Below is a specification of the reasons for us to store customer data. All data is saved for 60 months.

1. Placing an order

1.1 Purpose of data collection

Delivery of ordered product/service
Handling of payment (including analyzing what payment methods should be offered and performance of credit checks)
Collecting the customer’s address from external sources
Handling of returns

1.2 Types of personal data

Name.
Contact information (address, email, phone number)
Payment information (method of payment, transaction time)
Order information, for example products ordered

2. Handling of customer support tickets

2.1 Purpose of data collection

Communication with the customer and responding to incoming requests via email and social media
Determine the customer’s identity
IP address, GeoIP, Shopping Cart and browser information to help assist with technical issues on the website (*only stored when contact is made through our contact/ application form online)
Handling of complaints, returns and support requests

2.2 Types of personal data

The email address used for the contact
The correspondence between the customer and our customer care
IP address, GeoIP, Shopping Cart and browser information to help assist with technical issues on the website (*only stored when contact is made through our contact/ application form online)

3. Newsletter

3.1 Purpose of data collection

Inform customers regarding news, discounts, event invitations, gifts or other marketing.

3.2 Types of personal data

Email address
Name, address, phone number
Order information

Web Analytics

4.1 Purpose of data collection
Give customers a user-friendly experience

4.2 Types of personal data:

IP address
Geographic position
Time zone
Web browser


RECLAIM

– If you want to make a reclaim a product, you must contact us by email or phone and notify us of why you do not accept the item and specify why you think the product is not correct.
Email to info@cervezascanarias.es 

– When and if we accept the reclaim we will send you a prepaid return note and further instructions. Make sure to notify Cervezas Canarias of any complaint within 3 days after recieving your order.

UNCOLLECTED ITEMS

If you do not pick up your goods, we will charge you for delivery, return and storage costs. The cost of this is currently 25€. Uncollected items are not counted as cancellation of your purchase.


SHIPPING & RETURNS:

Our warehouse is located in Puerto Rico, Gran Canaria.
Meaning all orders worldwide are shipped from the same warehouse in Puerto Rico.
 
All international orders are shipped with X. When shipping with X, please note that the goods cannot be delivered to you without your signature and that couriers usually operate between 08.00-17.00 during business days.
You can specify an alternate daytime delivery address when placing your order, for example your work address.

Holiday Customers add as much delivery info you can in the order notes, please!

We only offer Free Shipping on Gran Canaria! 

But please note that all other shipping and returns is a cost for you as a customer.


PRICES
All prices are inclusive of tax (IGIC)

PAYMENT OPTIONS
VISA and MASTERCARD

SECURE SHOPPING
By our bank CajaSiete and Servired/RedSys